Sensormatic Intellex Guía para resolver problemas descargar pdf (Pagina 12)

12 Network Client™

In Case of Trouble

Troubleshooting Guide

Problem Possible Causes Suggested Action

Problems Connecting

Intermittent connection

between Network Client

and an Intellex.

The name resolution

services of the network are

slow or not configured

properly.

Use the IP address of the

Intellex instead of the unit

name.

Intellex and Network Client

will not connect.

There is a problem with the

Intellex.

Access the status screen on

the Intellex unit. If

Unavailable appears next to

Network, refer to the Intellex

Troubleshooting Guide.

There is a problem with the

network hardware or

configuration.

Use the Ping network

program to check if the

hardware is working

correctly. If this works,

contact your MIS

department for assistance.

An incompatible version of

the Intellex software is

installed on the Intellex unit.

Check the software version

on the Intellex unit (see

Intellex Operating

Instructions). If it is not v2.1

or higher, upgrade the

software.

A login ID or user

name/password is required

on some networks.

Contact your MIS

department to configure this

on your Network Client

computer.

You may have installed the

network card driver twice,

even though only one

network card is present.

Contact your IT

administrator about

deleting both drivers on the

Network Client computer

and re-install the correct

driver just once.

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