Troubleshooting Guide
5
How many Intellex units can I attach to a Network Client?
Network Client supports as many Intellex units as you can attach to your network.
Adding Intellex and Network Client units may affect general network performance,
but not any more than adding other types of computer equipment to the network.
Performance depends on how much video data you retrieve over the network. The
number of concurrent Network Client live video connections is limited to five with
DV16000 or two with DV8000 to prevent performance degradation to unworkable
limits.
Why am I having difficulty setting up Intellex units on my network via Remote Instrument Setup?
For more reliable results, use IP addresses, instead of instrument names.
Live Video display on the Intellex switches to the camera selected by Network Client.
Update the TouchTracker software.
The Intellex video screen flickers as the camera is controlled from Network Client.
Update the TouchTracker software.
When using TouchTracker dome control from Network Client, there’s no Intellex MUX control from
TouchTracker.
Setup a serial connection to the Intellex using the COM 2 MUX port for TouchTracker.
I am using Network Client 3.0 and having trouble receiving live video from Intellex 3.1.
Network Client 3.0 does not reliably connect to the Intellex 3.1. Upgrade your
Network Client software to version 3.1.
Will Network Client still work with previous versions of Intellex software even though they run on
different operating systems?
Yes. Network Client 3.1 is backward compatible with previous versions of Intellex
software.
Network Client 3.1 seems to work fine with previous Intellex versions, but not all the features are
working.
Although Network Client 3.1 will work with previous versions, it is limited to the
features generally available within the earlier version of Intellex.
Can I connect an Intellex unit and a Network Client directly using a CAT 5 crossover cable?
An Intellex unit and Network Client can be connected directly using a crossover
cable. However, we recommend using standard network cables and a network hub or
switch.
Can I use IPX on my network for Network Client operation?
No. Intellex and Network Client use TCP/IP to communicate. Therefore, your
network must support TCP/IP. You must also install the TCP/IP protocol stack.
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